Testimonials
Video Testimonials: reviews from actual Reliance First Capital customers telling of their experience with our firm:
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Written Testimonials: reviews from actual Reliance First Capital customers who sent in letters, emails, posted online reviews, and/or completed Funded Loan surveys. Surveys below are listed in chronological order (newest first) as of November 15th, 2024 (unless otherwise noted). To read more testimonials from our customers click here. Compensation was not paid in exchange for any testimonial on this site.
Erick and Betty P. thank
Austin for his hard work
Betty P., PA
My husband and I are so grateful that we had the pleasure to work with Austin, I have never dealt with a professional person as he was to us. He was so pleasant , guided us through every process, that we needed to complete before the loan would go through, and then get the appraisal done, he was there for every step, we have never had a person like Austin to help us like he did, he worked so hard on our account, even if we had any question after closing during the week, and on weekends he was there, amazing personality. We just wanted to voice our appreciation for Austin Clayton, and to let you all know, what kind of a Mortgage Analyst you have working for you.. My husband and I would defiantly recommend Austin and Reliance First Capital. Again, thank you Austin, you’re the best…
Donna Titone and Tammy Kaur showcase flowers their customer
sent in appreciation for their efforts
Donald S., MA
I would like to express my appreciation for working with Donna Titone as my primary point of contact through my recent refinancing with Reliance First Capital. Donna is a consummate professional who was of great assistance throughout the process. She possesses what I call real-time communications skills and dedication, always available, on-point and very responsive. As with most refinancing processes, there were myriad underwriting demands and information corrections and research items along the way. Despite any administrative challenges, Donna was always straight forward, knowledgeable and focused on a successful outcome. When I became frustrated with multiple underwriting requests and near ready to pull the plug, she was encouraging and assisted in keeping things on track. I would recommend her without reservation to others, and am confident she will build a strong career with your or any organization.
Ritu Sethi and a special thank you sent to her by Yveline in appreciation
Yveline L., MD
Ritu is beyond "EXCEPTIONAL" from the start to finish she exhibits an unprecedented professionalism. She went above and beyond the call of duty. "Your attitude will determine your altitude". She has the A T T I T U D E and there is no scale to measure that. Well done! Keep up the good work.
Dave R. and family in front
of their new home.
Dave R., OH
Thank you @reliancefirstcapital and @azzamhomes for helping us. God blessed us with a great home and opportunity. Carlton and Michelle provided personal care. They both took ownership in their duties. It was a pleasure working with them both. Keep up the great work. Communication is vital.
Donna K. - FL
Outstanding service and communication during my mortgage process. I selected Lending Tree after speaking to some acquaintances who had good experience with them. I was connected with Reliance First Capital and their service and particularly Jacob was outstanding. I had no experience with the process and so I had to be guided along step by step. All the contacts were handled very professionally and Jacob took whatever time it took to explain everything.
Donna G. - TN
Hire more people like Tyler. He and his staff went above and beyond to make sure everything went smoothly. Tyler was so amazing at helping with everything. I rate him outstanding he was exceptional A+. In the future I will definitely be referring people. Thank you!
Christoher N. - NC
Bryan Carter was great to work with! Helpful, excellent communication, easy to ask questions, quick responses, and listened to what I wanted. He never tried to force me into other options but laid them all out for me to make my own decision.
Tommy A. - NC
Julieanna was exceptional.
Bob D. - NJ
Great rep with whom to work...Stephen was the Mortgage Analyst who handled my loan application information and he was spot on with everything -- especially with answering all my questions and dispensing whatever information I needed to consider using his company to close my loan. Although I didn't qualify, his advice and interest in my financial situation never wavered. I was able to secure close to what I need from another lending institution after following his advice on how to improve my credit rating. I can't thank him enough for his assistance ... it was actually a real pleasure to work with Stephen.
Rasulala P. - NC
My experience with Donna was the best. She made it so easy and understandable. I was in a financial hardship and she came through like no other. She kept in touch and assured me that I was making the best choice for my situation. I highly recommend Reliance First Capital for your next Refinance. Thank you Donna.
Mark B. - NC
My first call for any mortgage or refinance. My third transaction with Jared with more to follow. Fantastic customer service. Lisa, the Loan Processor, super-efficient. Very easy process from start to finish tsking about s month. Reliance First Capital is a great company and the last mortgage company that I will work with.
Rodney G. - NC
It was a good experience. Liz was very helpful and so patient with me I’m not that great with computers but she walked me through the things I had problems with and so good at what she does and she made me feel that she was getting me the best deal possible for me. So happy with the experience.
Terrie C. - OH
Carol worked tirelessly, very helpful making phone calls, Rasool answered all questions and was always available when I called, friendly always giving you his time whenever called, as well Jennifer when setting up the closing. I feel you All perform so well in servicing my account I'm happy to say there nothing I could add!
Deborah S. - MD
Vincent went above and beyond. He walked me through the entire loan process. If I had any concerns or questions Vincent addressed them immediately.
Lafonda J. - CO
I worked with Sonney and her team and I can honestly say that I felt comfortable after my first conversation with her. She listened and heard what I was saying and worked to help achieve my goals. Very professional, down to earth, and reassuring. I highly recommend. Sonney and her team did an AMAZING job on my refinance; in fact, closing happened in 3 weeks. Sonney was caring, responsive to what was important to me (great listener), knowledgeable and able to share that knowledge in a way that made sense to me. I highly recommend Sonney and her team at Reliance First Capital. From explaining everything to me, answering my questions, walking me through each step....it was fantastic! I cannot recommend Sonney and her team more!!!!
William K. - IN
Christopher was on top of it the whole time.
Anselm I. - NJ
I had an excellent experience with Reliance First Capital. They were way above the norm. Ask for Christine. She is absolutely the best, in my considered opinion. This Mortgage Analyst goes the extra mile. I could have done this locally and at less cost. I called Christine for all the said reasons and more.
Beverly W. - NC
Maureen Guy was AMAZING. She was so helpful from start to finish and so sweet! She explained everything and answered all my questions! Her manager Francine Rosen was also a gem to work with and helped a lot as well!
James M. - NC
We worked with Alyssa Carbone. Our customer service was excellent. She was very professional and friendly. She kept us informed and was available to assist whenever we called. She was able to help us with our refi and all the numbers were as she stated they would be. Thank you Alyssa.
David C. - OH
Jason was our Mortgage Analyst. He was very personable and kept us informed. Matt Weinrauch Area Manager, when Jason was not available, he stepped right in and kept the process moving.
Kat and William B. - TN
We'd like to thank Chris with Reliance First Capital for his exceptional service in the handling of our mortgage loan. The loan was handled smoothly in less than thirty days the money was funded to our account. We strongly recommend Reliance First Capital for your mortgage needs. Christopher provided exceptional service from the beginning to the end of the loan process. The loan closed within three weeks and the money was funded in our account a few days later. I strongly recommend Reliance First Capital for your mortgage needs. Thank you so much Christopher.
Barbara T. - TN
Best Loan Officer Ever! Adam knows his job well. He saved me almost $400 monthly even after we bundled our boat Loan and closing cost. PLUS, he shaved 9 years from our prior mortgage. He kept us abreast of every change within minutes and let us know what to expect next. To top it off, he has to be the friendliest Loan Officer, bar none. He'll be our go-to guy from now on.
Shalay R. - NY
Joseph was very professional and friendly. I always received a quick response from him, whether through text, email or phone. He was very patient and understood my needs.
Gilbert V. - MD
We felt we were constantly "in the loop" with the process and never experienced "negative surprises" Give Mary a big raise.
Sharlinda W. - VA
Smooth process, questions were answered quickly, the loan was designed to help me, great service, very nice people, excellent communication, very satisfied.
Michael T. - NC
Alyssa has been a joy to work with. She has gone above and beyond to make this journey an easy and pleasant experience for my wife and me. I would recommend her to anyone I know looking to buy or re-fi. I'd give her ten stars if possible. Thank you Alyssa!!!
Arthur L. - FL
No improvement necessary!! Alyssa is an asset to your organization!!!
Brian G. - NY
Nothing to add other than Joseph was very courteous and thorough and a pleasure to work with! He was very thorough and kept us up to date all through the process, he was a pleasure to deal with! Definitely will spread the word among friends and family!
Creighton B. - NC
Everything worked great.
David G. - PA
Shawn was personable, courteous, kind, and professional. I couldn't have asked for a better person to guide me through the process. I will refer him to anyone I know looking to refinance.
Thomas L. - TN
Lauren was great. She always kept me updated.
Pam C. - LA
I highly recommend working with Amanda and her team at Reliance First Capital. Amanda makes the process so quick and easy and she has your best interest in mind. All the team members have been great to work with on our VA loan.
Keith P. - OH
Everything was professional and friendly. Great people.
Arthur T. - SC
Working with Alyssa was an excellent experience. Alyssa made me feel that she was looking out for my best interests and she did listen to my desired outcome and was successful at making sure my needs were met to the best of her ability. Her knowledge about the mortgage industry was quite evident. The various steps that my wife and I had to go through to refinance our home were numerous and complex but Alyssa made it quite easy for us to understand and navigate through the process. She was always quite pleasant and easy to work with. I was quite impressed with her kindness and honesty. She was so professional and extremely knowledgeable and made me feel that the most important thing to her was to attempt to meet my needs. She was always available to answer any questions I had.
Marilyn K. - NJ
Sean was a great help with the process. He made it so easy.
Randall M. - SC
Jacob was so pleasant and nice. I truly enjoyed working with him and will miss him now that the loan is funded! He's a great person. Give Jacob a raise!
Lea G. - NC
I keep coming back and have recommended because of the great service that I always receive from Jamie and her team. You really could not ask for anyone that shows up and truly helps you.
Marina V. - NY
Geoffrey was excellent! Truly loved working with him. Great person to work with.
Sandra and Jaye V. - NH
Brandon provided excellent, first-rate service. Kept us completely informed throughout the process. Great job, totally satisfied. No surprises, got the job done. Thank you.
Rose B. - NY
This is our 2nd refinance with Reliance First Capital and it was possible because of the competent service we received the first time with our Mortgage Analyst Bridgett. She made sure she called us when the rate went down, at that time we were thinking of going to another lender.
Catherine S. - NY
Pooja was so patient with me, took extra time to explain everything and was with me every step of the way.
Steve Z. - VA
My wife and I worked with Nicholas Eberwein and Reliance First Capital twice now for refinancing. They have been exceptional both times and I would highly recommend them to anyone. They did an excellent job talking through different options for us and we were able to pick the best one for our family.
Sandra G. - NC
Brian was there every step of the way. Was the most helpful. Answered every question or got back to me with the response quickly. Was looking to refinance at a lower rate and Brian responded to my request. He advised me he would come up with some options to meet my needs. He was prompt and thorough and did find an outstanding rate along with cutting the loan from a 30 year to a 15 year with a payment lower than the 30 year note I was currently paying. Obviously, I didn't hesitate going with Reliance.
Lynn S. - SC
This was my first time working with Reliance, and I need to thank Toi for everything she did to help me with my loan. The process was fast and easy and I am recommending Toi to anyone who's looking to refinance. Thank you again for an awesome experience. Service with Reliance was great. I especially want to thank MS. TOI MEADE for walking me through each aspect of the process. I was very nervous, but it only took that initial conversation with her to ease my mind. Just saying that she went above and beyond is an understatement. If you're looking to make some changes in your life, please give Toi a call. I promise you'll be glad you did. Toi, if I could give you more stars, I would without hesitation!!! Thank you again for an awesome experience.
Raul O. - NJ
The best. From start to finish Nick was absolutely phenomenal. He was very thorough and focused on helping me reach my desired goal. I couldn’t have asked for a better person to work with. We experienced a few trials and tribulations but Nick made it his mission to get me what I wanted. What could’ve been a beyond stressful situation was the complete opposite due to Nicks expertise. I will definitely be recommending him to family and friends as this experience was nothing but a positive one for me. Well done Nick, your determination and perseverance will never be forgotten by me and my family. Thank you thank you thank you.
Madeline D. - NJ
We had an awesome experience working with Nick. Nick made the process very easy for us, he helped navigate our options and choose what worked best for us. He explained all of our options to us in detail and was very patient with us during the entire process. We closed very quickly and appreciated all his knowledge and support. I would highly recommend him to friends and family. Our overall experience was excellent.
Teresa R. - SC
Ebonie does an excellent job explaining all our loan options.
Kevin K. - NY
Very smooth process. I must say that after speaking with Jacob, and explaining our needs fully, he recommended the perfect way to effectively consolidate and be able to get cash out for some valued improvements to our home!! Thanks Reliance and Jacob for being a consummate pro.
Nelleen S. - GA
Adam made the whole refinancing experience very easy. The entire process was very simple and painless. Adam made himself available every step of the way. The entire team was very professional in their communication.
Roy L. - FL
My agent was professional from the beginning to the end. Very knowledgeable.
Kathy M. - NC
Alyssa deserves 10 stars. She is an Amazing Young Lady. When I would stress over something, she always would calm me right down. I would deal with her any day of the year. She is very Professional, she has a lot of patience, knows her Job inside and out and if she didn't have an answer she would find the answer. She made our Transaction smoother than Honey. Reliance First Capital is Blessed to have Alyssa as she is an asset to your company.
Jacqueline J. - KY
Love Jamie and her team, did an awesome job, thanks. Keep doing what you do.
Robbin K. - NC
Regan was wonderful to work with.
Tami A. - VT
Jeffrey was truly wonderful easy to understand, always got back to us...just a pleasure working with him...thank u Jeffrey.
Anjeanette K. - NC
Teresa is one of the most pleasant understanding people I've come across over the phone in years. I wish I would have done business with her years ago, she is very knowledgeable and understanding. She didn't let me give up on myself and always checked in.
Erica L. - NC
Reagan was extremely helpful and knowledgeable about every step of the way. He was great, provided me with everything I needed to get this completed. Glad I chose this company.
Elaine A. - NY
Philip was very easy to get in touch with and answered all my questions quickly which helped make a decision quickly. Can not think of anyone right now but I will ask around in my family and refer them to you.
Linda S. - NC
It was a good experience! We had given up on refinancing our home. We were working with a young man and he just couldn't make it work. I found out later that he had some of the numbers wrong. One day I received a call from Michael that simply said "let's talk". I gave him a call and he explained to my husband and I how he could help us. From that day until the closing Michael was there for us. If I left him a message, text or an email he contacted me immediately. Even while he was relocating from New York to the Tampa area he gave me contact information for one of his colleagues just in case we had questions. While Michael was dealing with issues from the Hurricane a Senior Loan Processor called me to get final documents needed to complete our loan. Reliance never missed a beat. Michael is a good listener, he's kind, friendly, very knowledgeable and professional. He made this transaction painless.
Jonpulat and Akbar E. - OH
I was moving from NY to OH and was referred to Janna by my realtor. It was not an easy transaction. I was denied at first, but thankful to Janna and her team, I was advised to find a co-signer, and last week I moved into my first house. I am so thankful and grateful to Janna and her amazing team at Reliance First Capital. She is very responsive and knowledgeable. I will refer my friends and family to Janna. She was exceptional! I never met anyone like Janna, who went above and beyond. Thank you. Excellent Mortgage Analyst. Thank you very much!
Rebecca L. - OH
Geoffrey Quigley was the person who stood out. This was my second loan with him this year and this time was just as smooth as the first. I didn't call him to look at this loan. HE CALLED ME. He explained my position in the market and asked for the opportunity to help me access more of my equity in cash. He was professional, courteous and is my Mortgage Guy from now on. ***** rating.
Matthew S. - GA
Taylor went above and beyond to answer my questions and was able to work around my night shift schedule and I am so appreciative of his hard work and professionalism.
Kenneth C. - MA
Shant was awesome from the original phone call! I had a variety of different financial situations he had to listen to and understand and ultimately came through with a plan to help us out.
Gregory D. - MD
I'm sure that there's a formal process to provide feedback based on my experience with my refinance but I felt compelled to write a quick note to you. Paul has made this the best experience. He communicated, provided advice, walked me through each process, and made me feel that I mattered. I will certainly pass on Reliance First Capital to anyone I know looking for a mortgage and more importantly, provide them with Paul's contact information. He was absolutely amazing. Thank you so very much!
Terry L. - GA
I recently had the pleasure of working with Dylan Bonezzi and I cannot express enough how grateful I am for his outstanding support throughout the entire process. From start to finish, Dylan was incredibly helpful, guiding me every step of the way. He went above and beyond to present various solutions that I hadn't initially considered, helping me find the best fit considering my goals. His expertise and willingness to explore different avenues made all the difference.
Paul B. - OH
Great experience. Adam was awesome to work with. He was in contact with me almost daily during the loan process and answered all of my questions. He worked hard to overcome the unique obstacles of closing my loan and didn't give up until we had a solution. He really seems dedicated to his job and seems to enjoy it. I can't say enough good things about him!!
Woody H. - NH
Reliance First Capital was able to help me where other lenders were not. From the first inquiry to the closing, Rachel was available every step of the way. There were no surprises, she was courteous, helpful, understood our situation and was able to come up with a plan that met our needs and goals. An absolute pleasure to work with and would recommend to any and all.
Kevin J. - TN
Lauren was wonderful. We had a few roadblocks but she never gave up. Thank you.
Sherry S. - PA
Justin helped me get the loan that I needed, and answered all of my questions, and was very helpful and nice through the whole loan process. This is my 2nd loan through Reliance First Capital. Justin helped me to become debt free through the 1st loan. And now, has opened up new horizons for me and my family through this 2nd loan. Justin helped and answered all of my questions throughout the entire loan process. Reliance First Capital and Justin have given me, and my family a financial stress-free life. I have more money in the bank now, than I have ever had in my entire life. Reliance First Capital and Justin have been a true blessing for me and my family.
Kelli E. - NC
Sonny, Roberta, and the Closing Agent, Robbin, were all fantastic!
Wanda K. - PA
It was a great experience working with Paul. He was there helping throughout the entire process explaining everything and all my options. Paul kept me updated through the entire application. Very up beat and personable.
Charlyn J. - GA
The refinance with Reliance First Capital was completed with ease thanks to Joel who provided guidance to the process and clarity to all the questions. I'm still in awe the way the entire process went and wouldn't hesitate to make referrals to my friends and family. Excellent service and response time was quick. Enjoyed doing business with them. The team that handled my matters were professional and treated me with utmost respect and consideration.
Derly and Priscila C. - NC
My wife and I were highly impressed with how our mortgage analyst displayed both expertise and empathy throughout the refinance process. Alyssa went beyond just being an efficient analyst, she showed genuine concern for our needs and interest in this process, a rare quality in today's institutional business environment. This level of personal attention sets reliance first capital way ahead in the mortgage industry. I rate them a glowing 5 stars.
Candice W. - SC
I just want to say that Corey was amazing. From the application process to closing, he was involved in the process. He explained everything. He was always available to answer questions that I had. He worked extremely hard. I couldn't be happier with the service I received. I highly recommend working with Corey. Should the need arise, I will use him again. I was very blessed to get Corey as my agent. I am very pleased with the service that I received. Corey made everything easy. From the application until closing Corey was involved. He worked very hard. He answered every question that I had and explained everything to me. I will definitely use Corey again if the need arises! Thanks Corey. You are amazing to work with.
Isaiah K. - OH
I'm a first-time homebuyer, and I worked with Rachel. She was ABSOLUTELY incredible! She took time to walk me through each phase of buying a home, always willing to answer questions and keep me on track! She worked around my busy schedule and was very responsive with calls and emails! I could not recommend Rachel enough, she's amazing!
Jesse W. - NC
Brandon is amazing. Brandon helped us craft a mortgage that was exactly what we needed. He spent a lot of time with us, learning what our needs and goals were. The amount of personal attention and care was not something I was expecting to find. I could not recommend him highly enough.
Joanne M. - NC
Reagan was amazing to do business with. He was professional, friendly, and knowledgeable. He never got frustrated with all our questions. He always answered our calls, or returned calls in a quick fashion. Highly recommend, things went both smoothly and quickly.
Daryle F. - NC
Great job from everyone.
Edith C. - PA
The process is very easy to follow.
Jenanine H. - NC
Taylor was very pleasant and kept me informed in a timely manner of the progression of my loan.
Keith R. - NC
Sonny did an extraordinary job with my loan.
Elayne M. - NY
If I had to use 1 word to describe my Analyst Rachel it would be INTEGRITY!! Thank you Rachel. From our first phone conversation until the moment I was funded you were there with me every step. Phone calls, emails and text messages you were always available. You explained the process worked through the process and delivered the end result - Approval of my refinance. I wish for your continued success in all your endeavors. These are my true words, no 'AI' generated response - Once again, thank you Rachel.
Shannon C. - NC
Tracy went above and beyond to make the process seamless. Everything went great.
Rebecca B. - SC
Excellent service. Terry, Steve and the staff went above and beyond during the process of my refinancing. I had so many questions and uncertainties that were addressed, not once but several times. I am single and did not want to make a wrong choice. In the end I could not have been more pleased with the closing. Especially since Terry let me know exactly what to expect and how the process works. I am confident Reliance First Capital will meet your needs as well. Give them a chance and you will be happy with the outcome as well!!
Burnadette Y. - NC
Shatima was very personable and helpful in every step of the process.
Damian T. - NY
Donna is on top of her game. Everything is always easy, fast and reliable with her. I wouldn't use anyone else for a mortgage or refi. Truly a pleasure to work with.
Marsha B. - VA
Justin was amazing! He answered all of my questions quickly and he made me feel comfortable about the process.
Lori B. - MD
My first attempt with Reliance First Capital did not turn out positive. Sometime after my denial, I received a text from Corey. Corey promised me he would revisit my request and try his best to find a way to approve my application. Corey worked his magic and on October 28th I received funding. I want Corey to know how much I appreciate his time and professionalism. Working with Corey was a pleasure and his concern and professionalism will always be appreciated. With funding from Reliance First Capital, I am one step closer to developing my prototypes. I have a patented medical device, Mobile Back Relief. Corey really listened to my story and I know he put his all into helping me. Thank you Corey and may God continue to use you to help others.
Christopher W. - NC
Taylor was very professional and compassionate. He was patient and understanding to our needs and we are so appreciative. Everything went smoothly and we are very pleased.
Alli H. - NC
I absolutely love Reliance - I've done two refis and one new purchase with you, using two different representatives and both were absolutely fabulous. Courtney was phenomenal! From our first phone call until the day I closed, Courtney was on top of everything. She was personable and so easy to work with, explained everything to me every step of the way, helped me talk and think through the various mortgage options I had available and how my choice might impact other things she knew I was trying to account for in my budget and with my new home, gave me great advice and guidance, and made the whole process so easy and painless. I could not have asked for better service or support! I'd also like to give a shout-out to Michelle who was incredibly helpful and responsive during the underwriting process when we were trying to nail down those last details and pieces of information. Finally, I'd just like to say that when I completed my closing yesterday, the firm I was working with also commented on how great Reliance had been to work with. The attorney that handled my closing noted that everyone she'd dealt with at Reliance had been responsive and proactive which made things easier on her end as she finalized all of the details. So thank you for that as well! Everyone at Reliance that I have ever interacted with has been truly wonderful. Not just good at their jobs, but good with and to their customers. The first time I worked with Reliance I was in a much different financial position than I am now - and I never felt judged, just supported. (This was definitely not true with other lenders I'd worked or spoken with). That, to me, says so much about what the culture of the company is and how you value your customers AND your staff. While I don't know anyone to refer at this precise moment, I have recommended Reliance numerous times to friends, family and coworkers. I will always refer people to Reliance because I have total confidence they will have a great experience and receive excellent service. From Alli's Google review: I've been a client with Reliance First Capital since 2018 and cannot recommend them highly enough. I've refinanced my mortgage with them twice, and recently completed the purchase of a new home with them and they made all three of those processes as easy and painless as possible. I've worked with two different reps in two different states and both were exceptional. Truly. They are both incredibly kind people who were helpful and supportive - they really listened to me, helped me think through my options and made me feel well informed and supported in my choices. I'd also like to note that when I did my first refinance with them, I did not have great credit and I was really embarrassed about it but knew that refinancing my mortgage would help. I talked to three or four different companies then and all of them - save Reliance - made me feel judged and ashamed of my financial position. Bradley Goldman (who was the first person I worked with) NEVER made me feel judged. He treated me with kindness and understanding, gave me good advice and helped me navigate the process with a lot of patience and support. I've received that same level of service from everyone I've ever worked with at Reliance. Most recently I worked with Courtney in NC on the purchase of a new home and she was an absolute dream to work with. If you think you might benefit from refinancing or are interested in exploring your options for buying a home and don't know where to start or are feeling insecure about your financial status or your understanding of the mortgage industry or current market, I highly encourage you to reach out. They are really kind people who are very willing to work with people in all sorts of different circumstances. I'd give them 10 stars if I could!
Michael B. - NY
This was a great experience. The entire process was very simple no stress, it was a pleasure working with them would recommend them to anybody, friends’ family etc. been a great learning experience, thank you.
Richard H. - NC
Professional and personable. The entire team was a pleasure to deal with.
Edward B. - NY
Dear Reliance First Capital Team, I wanted to take a moment to express my sincere appreciation for the outstanding service I received from Jeffery Levis throughout my mortgage process. His dedication, hard work, and integrity were apparent from the very beginning, and I truly feel fortunate to have worked with him. Jeffery consistently went above and beyond to ensure everything was handled smoothly, and his clear communication made what could have been a stressful process much easier to navigate. I always felt like I was in good hands thanks to his expertise and genuine care for my situation. I also want to acknowledge Yasamin, Jeffery's assistant, for her invaluable support. She was always quick to respond and kept everything organized, which helped the process run smoothly. Her attention to detail and professionalism were much appreciated. Finally, I’d like to extend my thanks to Lynn in underwriting. Her patience and willingness to work with me through the various stages of the application made a big difference, and I’m grateful for her efforts. In closing, the entire team demonstrated an exceptional level of service and professionalism. Jeffery, Yasamin, and Lynn truly exemplify the qualities that make Reliance First Capital a trustworthy and dependable company. I’m grateful for their hard work and will gladly recommend your services to others in the future. Thank you once again for everything. Sincerely, Edward and Bonnie.
Lolita S. - MD
Great job! Great customer service!! Great performance and outstanding service. I would recommend her to all my friends and family. She made sure I was happy and always was phone a call away! I thought she lived locally. Thats how good her service was.
Brian T. - OH
I think the process was smooth. Braylond was phenomenal and explained everything I needed to do to get where I am now. The rest of the team was great also.
Deborah S. - IN
I would definitely refer my friends and family.
Jeanine K. - PA
Just finished my 3rd financing with Reliance First Capital -- the last two with Paul Sorrentino. For me there is no other place to go for real estate financing. This last one presented some hurdles from outside third parties but we got the job done. Paul is a great advisor and listener. Extraordinary communication skills. My complete confidence is placed with Paul, his team and Reliance. Next stop -- a winter condo in South Carolina!
Thurston M. - VA
Johnathan and his team did everything right as far as I'm concerned. Johnathan and Christian went above and beyond to get it done, everything went pretty good compared to the other company I was going to use.
Enohenghevbe W. - PA
Excellent customer service...I was really impressed with Nicholas Chiapperini's customer service. He went above and beyond to help get my loan approved. Great communication! Highly recommend.
Linda M. - CT
I was contacted by Ritu Sethi with an offer to help with my financial situation. I was feeling overwhelmed with the amount of debt from my revolving lines of credit, as well as a mortgage. Initially I didn't have a lot of confidence as I had spoken with various financial companies and was denied. However, Ritu created a plan which comprised of consolidating my debt and refinancing my mortgage to a single monthly payment. After speaking with Ritu, I felt confident that we were able to move forward with the plan. Ritu kept me abreast and if I had any questions, my calls were returned promptly. After providing all of the requested documents with the assistance of Carolyn, completing an appraisal, I received an approval within a timely fashion. Today, I can honestly say that I'm officially a client of Reliance First Capital as my loan was closed and funded. If you're in a bind, don’t hesitate to contact Reliance for assistance, as I'll be using them for all of my financial needs. If it weren't for Ritu and the Reliance First Capital family, my next option would have been bankruptcy. I cannot express how grateful I am for Ritu Sethi. Thank you, Ritu, for giving me a chance to breathe as it felt like the walls were closing in on me due to my financial situation. I will never forget how hard you fought for me.
Christine L. - NH
It was an amazing experience. We were looking for a company to help us in an Estate of my father-in-law. This was their 1st time dealing with this and they did an outstanding job helping us finance. I’d definitely recommend this company to anyone. Bill and Lynn were great to work with and got a fast approval.
Octavia T. - OH
Carol was amazing and helped me get into the perfect home! She is patient and knowledgeable! Highly recommend.
Anthony C. - SC
Tracey Schuelke provided us outstanding service and was very timely in meeting our needs. We'll remain in contact with her to provide services in the future. Made sure we learned vs high pitch sales efforts. She rocks!
Angela D. - VA
Rachel at Reliance First Capital was amazing. Rachel completely understood my needs and walked me through the whole process. Truly a professional all the way through the refinance process and was a pleasure to work with. Highly recommend Rachel for refinancing.
Enaghede O. - OH
It was nice working with you Janna.
Jonathan S. - PA
Alicia was phenomenal. Buying our first house was an initially overwhelming experience but she was extremely thorough with explaining everything and constantly available to help through each step of the way. Her sincerity and professionalism took so much stress out of this process and we are forever grateful for all her hard work. It is clear she genuinely cares for each and every one of her clients and is a valuable asset to Reliance First Capital.
Brittany W. - OH
Rachel was a joy to work with. We were informed at every step of the process and given so much detailed information. With our first home purchase we never received the kind of attention or collaboration that we did this time. Rachel was available and ready to explain anything we needed. We truly felt she cared about us and not that we were just part of her job. She and her team were a pleasure to work with. We are so grateful that we chose Rachel to help us with the purchase of our home.
Greta S. - NC
Toi is simply amazing. She walked me through step by step and she even took the time to ensure that I understood each step. It is a relief to have someone who communicates person to person and not electronically all the time. She is a life saver! Thank you so much!
Jeff H. - TN
Adam made the process very straight forward and when the occasional blip appeared, he took the lead and got it to the right people. I always felt that I was his priority and he listened to what I had to say and would then make his thoughtful suggestions. He is very personable and genuine and because of these things I would rate him as probably the best that I have ever worked with.
Greg and Kate T. - PA
Justin, can't thank you enough my man. The entire process I felt comfortable with you. Not to mention getting to know you throughout it. I'm trying to schedule a video testimony with Morgan (?) but we have moved it out. Trying to set a date for it most likely later this week or next. Just wanted to say hello and thank you again for getting us back on track. Such a relief. You are good at your job. Thanks.
Joe R. - OH
Thank you for your guidance. Your team was great. Thank you to all.
Pamela M. - CT
Rachel and Lynn worked excellently together to make our refinance a very pleasant experience!! Thank you again Rachel and Lynn for everything you did to help Paul and I; we truly appreciated it! This was the best refinance experience we have ever had. Both Rachel and Lynn were friendly, conscientious and made us feel comfortable throughout the entire process.
Cassandra G. - NY
Donna was a blessing. Donna was very patient with me. I had some problems with retrieving paperwork. Even when I thought things would not work out and I was frustrated and felt defeated. She hung in there with me. Thank you for all your patience, your professionalism and a listening ear.
Michael P. - OH
Reliance First Capital helped me with my current mortgage during a difficult period of my life, still continuing today. Without their help and support I don't think it would have been possible to be in such a good position to restart my life. Thanks Yana, definitely intend to continue working with you and your team!
Thomas J. - PA
So happy I had Joshua working with us, his dedication with working with us exceeded my expectations. We had a few issues but Joshua was able to overcome them all. Thank you so much.
Sharon W. - VA
Amazing knowledge of financial needs, mortgages, and always available for questions and support.
Kim F. - NC
I worked with one of the most incredible, kind, and supportive associates. His name is Taylor! Finances are stressful enough but Taylor worked with every aspect of my loan to try and make it work for me. I truly appreciate everything he did for me before the closing of my loan.
Kathy K. - VA
Great experience. The process was clear and the assistant was very helpful. He took a lot of time explaining every step along the way. Always checked back to ensure I understood each step.
Catherine R. - NJ
Excellent experience. This wasn't a very easy process. However, I have to say Lance made it easy. He was very amicable, walking me through all the steps. All the way I would recommend him highly.
Alexiei S. - FL
An amazing experience with Janna. Very knowledgeable expert who cares!
Jeffrey P. - NC
Jacob was great to us. We tried over 8 months ago but we had to wait for a little bit. Jacob didn't forget us he called me just like he said he would.
Moses P. - VA
Ndea was the best. When a document was needed, she helped me every step of the way. She is a great asset to the company. Everything was great. When I know someone needs help I will definitely refer them to your company.
Demetria B. - AL
My Mortgage Analyst went above and beyond to meet my needs. Audrey Morrell is the BEST, PERIOD. I personally would recommend my family and friends to her because she took me by the hand and she lead me all the way she never gave up on me! I will definitely recommend someone in the near future.
Brandy S. - NC
Sonney is a pleasure to work with. My husband and I have completely different schedules and she worked with us and our crazy schedules. She is prompt and always on time with a call or email or whatever else that came up. She was available when we needed her. She was able to help us get a plan in place that helps us use our money best for our family. Sonney is simply AMAZING.